Vacancy For BCOM/BBA/BCA/B.Tech/ BSc/BA/MBA As Customer Service Representative With Wipro At Gurgaon

• Gurgaon, India
•  DOP
•  2658197

Job Description

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative
We are looking for smart professionals with a great attitude to make every single client interaction delightful.

 

Experience Range- 0 to 2 Yrs

Roles & Responsibilities:

• Customer Service through calls
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
  time & Customer Effort
• Maintain Internal & Client level delivery quality on calls, chats & email conversations
• Adhere to Customer Service Attendance & Accountability policies
• Execute issue /query resolution and ensure proper documentation & follow-up
• Identify, share and support operational improvements

Qualifications:

Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)

B.Tech /MBA with minimum 6 months of relevant experience

Date Posted:30-Jun-2021
Posted By: Abhinash kumar jha
Views 4775

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