Airtel is Hiring MBA / Graduates / Engineers as Manager Operations at Gurgaon

Job Responsibilities

-Collaborating with other senior management to formulate strategy

-Ensuring regulatory compliance

-Overseeing implementation of IT systems

- Ensure and manage delivery of customer commitments

- Service Levels & quality of Service Delivery

- Multi-site operations with focus on managing complex operations centers 

- Report on operational performance and suggest improvements

 

Minimum Experience:

- 7-10 years of extensive experience in service delivery and management

- Extensive knowledge of ITIL practices and industry tools and Lean 6Sigma quality standards

- Minimum 4 years’ experience in managing DevOps way-of-working using container based deployments

- Minimum 5 – 7 years’ experience in managing Operations Centre for a Large Telecom

- Minimum 5 – 7 years’ experience in managing multiple system teams of size 10-15 members

- Demonstrable experience in year-on-year cost optimization and value creation.

- Extensive experience in using Service Management Tools, Knowledge Management tools, Configuration Management tools, Monitoring tools, RPA Tools, CI/CD tools, Reporting Tools and AI/ML tools

 

 

 

 

 

What specific skills and traits should this person possess?

Experience:

1. Strong technical knowledge of GSM/Telecom ecosystem and able to manage End-to-End technical operations of SMS platforms. Minimum 5 years’ of experience is essential in managing messaging platforms
2. Deep understanding of Service Operations of Telecom/IT services related to Short Messaging Services and related VAS and protocols
3. Experienced in setting up or managing service management of Telecom services
4. Brings adoption of services in B2B Customers domain for integrated messaging service platforms
5. Should be able to manage Systems, teams, Infrastructure at different locations/geographies
6. Has relevant experience of transition management and related activities
7. Work with multiple platform teams 24x7 across support teams from messaging platforms
8. Great communication skills in managing expectations of Customer and Business teams for problem resolution
9. Should be able to define, build and maintain business and E2E technical/service KPIs
10. Focus on delivery quality operations with defined SLA and faster TATs
11. Well experienced in handling End of Life planning, Tools management, Configuration management, Problem Management, Migration planning, Release and Change management, Testing Tools

 

Technical Skills:

1. Strong knowledge in Network, Firewall, SMPP/UDP/TCP/IP protocol
2. Preferred knowledge on VAS systems like SMSC, SMPP-GW and Bulk A2P systems
3. Should be hands-on with Encoding/Decoding SMPP packets
4. Experience in handling live SMS traffic, preferably with some Telecom’s MSC
5. Should have practiced Daily O&M and maintenance/inventory and patch management of messaging Infrastructure
6. Preferred knowledge of Unix/Linux & Windows operating systems and databases (MySQL, Postgres, Mongo, Oracle, Couch, Aerospike etc), middleware technologies
7. Certified with ITIL, with good experience in embracing and managing ITSM processes
8. Working experience with SMPP protocol, SMS Gateway like Kannel or any other gateway/adapter
9. Must have knowledge of installation and configuration of any gateway/adapter like Kannel, NowSMS Gateway, OpenSMPPBox, SQLBox for SMS Routing
10. Preference would be given to someone who has worked on Abinitio or any other ETL tool
11. Strong experience in troubleshooting and working with Telecom A2P Systems, GSM core network SMSC is preferred
12. Preferably ITIL certified, with good experience in embracing and managing ITSM processes
13. Preferred knowledge of shell scripting and python

Purpose & Impact

The Head of SMS Operations oversees the end-to-end suite of applications supporting Airtel's 1000CR SMS business. This includes 24 hour uptime of multiple mission-critical applications, complete automation of monitoring and support processes, issue triage and root-cause identification, and coordination of multiple application and infrastructure, network support teams. This role will report to Head of Global Business Engineering and will include direct management of a 4-5 person Operational Cross-Functional Team.

Date Posted:07-Apr-2021
Posted By: Abhinash kumar jha
Views 53

Source: Airtel India Website

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