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Vacancy For Fresher Under - Graduate/ Graduate/ Post-Graduate As Personal Banker With Barclays At Noida

Company: Barclays
Website: http://www.barclays.com/
Location: Noida

Required Skills: Under - Graduate/ Graduate/ Post-Graduate , Personal Banker
Required Exp: Fresher
Address: Noida
Category: Others

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Reference Code – 90304244

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.

•    To effectively and efficiently respond to customer calls/make outbound calls to customers, reply to their queries and resolve issues
•    To ensure the quality of output and accuracy of information is maintained
What will you be doing?
•    Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score)
•    Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules
•    May have the authority to release and verify funds across a variety of systems used by the department. Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary
•    Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases / queries are allocated to the respective areas
•    Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer
•    Adhere to organizational wide information security policies and procedures. Assist Team Manager / Process Expert in administration of the section, including organising workflow, queue management and query resolution
•    Identifying & mitigating possibility of Fraud for new / existing customers on multiple portfolios
•    Analyse fraudulent applications / transactions and challenge accounts / activities / calling party(s) where it is/they are believed to be fraudulent
•    Using initiative and investigating suspicious activity to reduce fraud losses
•    Analyse and interpret data from various sources/applications/caller signs
•    Actively involved with problem solving and dealing with contentious issues whilst maintaining excellent customer service/satisfaction
•    Dealing with and resolving all internal customer queries
•    Liaise and work with other areas within the Fraud department
•    Limit losses to Barclaycard and the Bank through different channels including applications and plastic card products whilst at the same time maintaining an excellent level of customer service
•    Maintain knowledge and expertise on Fraud trends
•    Provision of Intelligence to Fraud Strategy, SPIT and ability to improve process
•    Understand Complaint rationale, and to complete root cause analysis where necessary
•    Acknowledging customer complaints, dealing with dissatisfaction FPOC to assuage customer concerns and attempt to resolve them using knowledge & expertise while correctly logging the complaint and escalating if the need arises
•    Complying with all mandatory controls and governance/compliance regulations
•    Empowered to make final  judgment calls on ID&V  fails, complex queries
•    Manage complex queries in real time – Fraud and Authentication subject matter expert
•    Service Inbound / Outbound calls to obtain information to support case decisioning and customer fraud case queries
•    Provide excellent customer services whilst explaining & maintaining Fraud Decisions
•    Build excellent relationships with National Account Holders
•    Adhere to the Service Level Agreements specified by the client / process
•    Ensure adherence to time schedules
•    Responsible for management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service
•    Ensuring that all unresolved cases / queries are allocated to the respective areas
•    Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer
•    Deal with ad hoc tasks relating to fraud issues as and when required, working within an agreed timeframe
•    To support Fraud Operations related initiatives as and when required
•    Keep up to date with all governance and mandatory training
•    Adherence to local & business policies and procedures
•    Communication of risk both with immediate team and up the line

What we’re looking for:
•    Effective communication skills
•    B2/12 English Language Fluency(CEF)
•    Under-Graduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)

Skills that will help you in the role:
•    Experience of working in a customer facing service environment
•    Flexibility in hours of work and ability to work changing shifts patterns
•    Fraud Industry and Cyber Crime Knowledge(Fraud Specific)
•    Working knowledge of in-house systems e.g. Triumph, Hunter, Falcon(Fraud Specific)

Where will you be working?
Noida



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Date Posted:05-Nov-2021
Posted By: Abhinash kumar jha
Views 337




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Vacancy For Fresher Under - Graduate/ Graduate/ Post-Graduate As Personal Banker With Barclays At Noida