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Vacancy For Graduate/ MBA As Manager – Collection & Retention With Vodafone Idea Limited At Jaipur

Company: Vodafone Idea Limited
Website: http://www.vodafoneidea.com/
Location: Jaipur

Required Skills: Graduate/ MBA , Manager – Collection & Retention
Required Exp: Fresher
Address: Jaipur
Category: MBA Jobs

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Job Req ID:  11972

Location:  

Jaipur, IN

Function:  Other

About: 

Role

Field Executive – Retentions & Collections 

Function / Department

Customer Service 

Location

Rajasthan/Jaipur

Band

M1

Job Purpose

  • Drive assigned Retention & collection agencies for delivery of KPIs. 
  •  Ensure SLA delivery with complete adherence to Code of Conduct. 
  • The job involves to Drive Agencies for Retention, Collection, Provision roll back and Involuntary churn and deliver the targets.
  • Required to do regular visits to the agencies and field on regular basis to review the performance and other SLAs and ensure productivity enhancement. 

 

Key Result Areas/Accountabilities

  • Drive assigned Retention & Collection agencies for delivery of KPIs. 
  • Ensure SLA delivery with complete adherence to Code of Conduct. 
  • Develop and plan infrastructure at agency as per allocation and forecast.
  • Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in portfolio. 
  • Have a strong governance process for Retained cases, Field visit, receipt book audits, I cards register, Cash register, COC and HSW. 
  • Do regular field visit with/without field agent for audit/recovery purpose
  • Engage in development and implementation of various

                training/coaching programs of team members 

Core Competencies, Knowledge, Experience

  • Strong Negotiation skills and communication skills  
  • Exposure to customer retention & collection role.  
  • Analytical Skills. 
  • Good process / systems knowledge / experience  
  • Presentation Skills 

Must have technical / professional qualifications

  • Graduate, MBA preferred
  • English and local market language

 



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Date Posted:21-Aug-2021
Posted By: Abhinash kumar jha
Views 194




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Vacancy For Graduate/ MBA As Manager – Collection & Retention With Vodafone Idea Limited At Jaipur